All products are delivered to the customer by courier.

We work with companies such as courier GLS, DHL, Masterlink

The cost of items depends on weight and package size and is determined individually for each contract .

When a customer ordered a few things at once and when items ordered are substantial in weight and size, please contact us to determine the cost of transport

e-mail: box@seart.pl, tel. 041 3708006

There is no possibility to return the damaged goods, but in this case, the customer bears the cost of transport in both directions.

At the time of delivery the customer is required to verify that the shipment was not damaged in transport.

If it is found that the shipment is damaged, courier is required to write a client in the presence of an appropriate protocol failures. Any suggestion to the courier that the protocol can write within 7 days or that it does not have the protocol is not compatible with the law.

The customer is required to read the protocol and see if it reflects the facts.

Customer signature confirms its compliance with the protocol, which can not be edited. Record in the minutes is the most important throughout the complaint procedure.

Then, the protocol should be sent to our company so we can complain to the courier company.

If the damage protocol is written at the time of delivery in a way we can make the correct replacement of damaged items without waiting for a decision on the part of insurance. If the record is unclear to the replacement of waiting for a decision.

From experience we know that for the safety of the client, sign your receipt of the consignment, you must cross out the clause "I acknowledge receipt of the consignment without reservation" and state "I accepted with reservations." If the client does not do everything in accordance with the above. Information, the company will not accept courier complaints.

The store is owned by:
PHUP "Seart"
A.Sekula
Kotlice 103
26-020 Chmielnik
VAT Number PL6572432962
Account - PL97114020040000391200914242